Maintenance, Upgrade & Support
Services included
All our customers with an active Maintenance, Upgrade & Support contract from QIAGEN Digital Insights (this includes all subscription-based QIAGEN CLC products) will benefit from the following services:
- Access to all product upgrades
- Access to all bug fix releases
- Access to high quality support
Transfer of license from one computer to another is considered a support service.
Our software and enterprise solutions are continuously improved and updated. Details of updates are published on our Latest Improvements pages, which can be found here.
A given major release line is supported for 1.5 years after the initial release from that line.
Key benefits of our Maintenance, Upgrade, & Support Program
- Our customer service and support team includes highly specialized employees at our offices in Europe, USA, and Asia.
- Our large and productive team of product developers work to continuously improve our software to respond to the growing analysis and data handling needs of our customers.
- Our strong focus on customer driven product development ensures that our product improvements provide high value to customers. Feedback and suggestions provided by customers directly, as well as that from QIAGEN Digital Insights' staff working with our customers in the field, contribute to our development planning, so that product upgrades and product expansions reflect what is needed by the user community.
- We provide a platform of many software packages that are fully integrated – from advanced primer design in QIAGEN CLC Main Workbench to high-throughput NGS data analysis in QIAGEN CLC Genomics Workbench. And from single user software to enterprise level, server based software. We are evolving with our customers, and we provide the flexibility that our customers need for growing their IT solution along with increased data analysis needs.
Information
Please send an email to bioinformaticssales@qiagen.com or call your QDI support if you need information about renewing your Maintenance on existing licenses, or if you have any general questions or comments.
